Frequently Asked Questions
How long do you keep my audio/video files?
We automatically delete all uploaded files after 24 hours. Only the transcription text is retained in your account. This helps ensure your data privacy while still giving you access to your transcriptions.
I'm not a developer. Can I still use the service?
Yes, our service can be used in the browser without any coding required. Simply upload your audio or video file, and we'll transcribe it for you!
What file formats do you support?
We support most common audio and video formats including MP3, WAV, MP4, M4A, and more. Files can be up to 10GB in size with a Pro subscription.
How accurate are the transcriptions?
Our service uses OpenAI's Whisper model, which achieves 99%+ accuracy for clear audio in supported languages. Accuracy may vary based on audio quality, background noise, and accents.
Can I switch between plans?
Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be prorated for the remainder of your billing period.
What languages are supported?
We support 98+ languages including English, Spanish, French, German, Chinese, Japanese, and many more. The service automatically detects the spoken language.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with our service, contact us for a full refund.
Do i need an OpenAI API key?
No, you don't need an OpenAI API key to use our service. We host our own copy of the Whisper model and do not require an OpenAI API key for transcription. We'll generate an API key for you to use the service.